Un-Wanted Vacations – Courtesy Acer’s Lame Customer Service
Almost couple of weeks back, I was struck by a virus (Through a friend’s Portable Harddisk) and it crashed my Vista. Unfortunately, the recovery CD’s didn’t work as well which was strange since I never had a chance to used them and they were scratch less. Anyway, I was having some other issues as well so I thought I should send my laptop to the company on weekend and get it back on monday with all the problems fixed (hardware related as well, battery etc).
I told them that I have some important data is one of my drives so please make sure that it doesn’t get deleted. On monday, I called the company and the person in charge of warranties said that you have to back up your data yourself since they’re not responsible for it + they have to wipe out everything, format, do new partitions etc. The best they can do is give me the hard disk so I can take care of it. Now I never had a chance to buy the device which connects the laptop’s harddisk to another PC through USB for scenarios like this.
I called some friends to check if they have one and luckily one of my friends at Shophive said yes. I called the company and told them that I’ll come by in the evening to pick up the hard disk. So I took my car out, went there and the guy who had my laptop wasn’t there. After calling him, he said he’s out and forgot to take the HD out, you can pick it up tomorrow. Even if I’m not there, you’ll get it. So another day lost. +Continue Reading
